Customer Care
We're here to help you enjoy your artisan pieces for years to come. Explore our guides below or reach out to our dedicated support team.
Frequently Asked Questions
What types of wood do you use?
We primarily specialize in sustainably sourced Walnut and Maple, chosen for their contrasting colors and durable grain patterns. We also use other sustainable sourced hardwoods. All our timber is hand-selected to ensure the highest aesthetic and structural quality.
How long does shipping take?
Since each piece is handcrafted, processing typically takes 1-3 business days. Standard domestic shipping usually adds another 3-7 business days depending on your location.
Do you offer international shipping?
Currently, we ship within the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
What is your return policy?
We want you to love your heirloom piece. If you are not satisfied, we accept returns within 30 days of delivery for a full refund, provided the item is in its original condition. Please see detailed policy below.
How do I care for my wood products?
To maintain the grain and finish, we recommend dusting with a dry cloth or occasional wood safe furniture polish. For cutting boards we recommend occasional conditioning with food-grade mineral oil. Avoid soaking in water or placing in the dishwasher.
Shipping Policy
Last Updated: 19-Jul-2026
Thank you for choosing Beautiful Sawdust. Each of our wood chess boards and home décor pieces are handcrafted with care. We take pride in creating high-quality products and ensuring they arrive safely at your door.
Order Processing
Because our products are handcrafted, please allow 1-3 business days for order processing before shipment. Orders are not processed or shipped on weekends or holidays.
Custom or personalized items may require additional production time. Estimated production times will be provided at the time of purchase.
You will receive a confirmation email once your order has been shipped.
Shipping Methods & Delivery Times
Estimated delivery times after shipment:
Shipping Method
Estimated Delivery Time
Standard Shipping
3–7 Business Days
Expedited Shipping
2–3 Business Days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.
Packaging
Our handcrafted wood products are carefully packaged to help ensure they arrive safely. Due to the natural weight and size of some items, packaging methods may vary by product.
Order Tracking
Once your order ships, you will receive tracking information via email. Tracking information may take up to 24 hours to become active.
Domestic Shipping
We currently ship throughout the United States.
If you need delivery to Alaska, Hawaii, or a U.S. territory, additional shipping charges and transit times may apply.
International Shipping
We currently do not offer international shipping.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:
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The damaged item
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The packaging
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The shipping label
We will review the claim and work with you to find an appropriate resolution.
If your package appears lost in transit, please contact us and we will assist in working with the shipping carrier.
Incorrect Shipping Addresses
Please ensure your shipping information is accurate before placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your shipping address, contact us as soon as possible before your order ships.
Easy Returns & Exchanges
Last Updated: 19-Jul-2026
At Beautiful Sawdust, we take pride in creating handcrafted wood chess boards and home décor built to last. Customer satisfaction is important to us, and we work hard to ensure every item meets our quality standards. If you're not completely satisfied, we offer a straightforward return process.
Return Eligibility
We accept returns on eligible non-custom items within 30 days of delivery.
To qualify for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging whenever possible.
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Proof of purchase is required.
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Custom-made products
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Personalized or engraved items
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Custom-sized pieces
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Clearance or final-sale items
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Gift cards
Because these items are made specifically for the customer, all custom sales are considered final once production has begun.
Natural Wood Disclaimer
Our products are handcrafted from natural wood.
Variations in:
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Wood grain
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Color
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Knots
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Texture
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Figure and character markings
are natural features of the material and are not considered defects. These unique characteristics make each piece one of a kind and are not grounds for return or refund.
Damaged or Defective Items
If your order arrives damaged or contains a verified craftsmanship defect:
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Contact us within 7 days of delivery.
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Include your order number.
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Provide clear photographs of:
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The product
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The packaging
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Any visible damage
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After reviewing the claim, we may:
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Repair the item
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Replace the item
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Issue a full or partial refund
at our discretion.
Craftsmanship Guarantee
We stand behind the quality of our work.
If a craftsmanship-related issue develops within 30 days of delivery, please contact us. Verified workmanship defects will be repaired, replaced, or otherwise resolved at no additional charge beyond any applicable shipping costs.
This guarantee does not cover:
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Normal wear and tear
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Improper use
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Accidental damage
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Exposure to excessive moisture, heat, or sunlight
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Natural wood movement or seasonal changes
Return Process
To initiate a return, contact us at:
Email: mmcpherson@beautiful-sawdust.com
]Phone: 919-451-7692
Please include:
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Your name
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Order number
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Reason for return
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Photos, if applicable
We will provide instructions for returning the item.
Refunds
Once the returned item is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original method of payment within 5–10 business days.
Original shipping charges are non-refundable unless the return is the result of our error or a verified defect.
Order Cancellations
Standard Orders
Orders may be canceled prior to shipment for a full refund.
Custom Orders
Custom orders may be canceled before production begins.
Once materials have been purchased or production has started, deposits are non-refundable and the order cannot be canceled.
Exchanges
We only replace items if they arrive damaged, defective, or if an error occurred during production. If you need an exchange, please contact us within 7 days of delivery.